Privacy Policy

Last updated: April 6, 2026

Psinovia LLC, doing business as Sundhaus Group ("Sundhaus," "we," "us," or "our"), operates the Sundhaus Solutions platform and related services. This Privacy Policy describes how we collect, use, and protect your personal information.

Information We Collect

We collect information you provide directly to us, including:

• Name, email address, phone number, and business information when you create an account
• Contact information for your customers that you input into the platform
• Communications sent and received through our messaging services
• Payment and billing information processed through our third-party payment providers
• Usage data and analytics related to your use of our platform

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our platform and services
• Send service-related communications, including appointment confirmations, technician status updates, and invoice notifications
• Process transactions and send related information
• Respond to your requests, comments, and questions
• Monitor and analyze usage trends to improve user experience

SMS/Text Messaging

Our platform sends text messages on behalf of businesses using our service. These messages include appointment confirmations, technician en route notifications, missed call follow-ups, and invoice/payment links. Message and data rates may apply. Message frequency varies based on service activity.

End users can opt out of text messages at any time by replying STOP to any message. Reply HELP for assistance. For support, contact us at support@sundhaus.com.

Data Sharing

We do not sell your personal information or your customers' personal information to third parties. We may share information with:

• Service providers who assist in operating our platform (e.g., cloud hosting, payment processing, SMS delivery)
• Professional advisors such as lawyers and accountants as needed
• Law enforcement or government agencies when required by law

Data Security

We implement appropriate technical and organizational measures to protect the security of your personal information, including encryption of data in transit and at rest, access controls, and regular security assessments.

Data Retention

We retain your information for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data by contacting us at privacy@sundhaus.com.

Your Rights

Depending on your jurisdiction, you may have the right to access, correct, delete, or port your personal data. To exercise these rights, contact us at privacy@sundhaus.com.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy, contact us at:

Psinovia LLC, d/b/a Sundhaus Group
Email: privacy@sundhaus.com